Practical Information

FAQs

Q 

What does self-guided mean?

A self-guided tour is a fully co-ordinated holiday package for the independent traveller. We supply your bikes; book all of your accommodation; move your luggage between the accommodation; give you detailed routes to follow. You decide with whom you want to travel and you travel at your own pace - there is no guide or group to speed you along or slow you down. We're sure that once you've experienced self-guided tours, there'll be no going back!

Q 

How hard are the tours?

Our tours are to be enjoyed and it's certainly not a race. We want you to enjoy both the cycling and the countryside you're cycling through. You would generally expect a typical day to consist of 4 to 5 hours of cycling or walking. Most tours, however, have the option of additional distances to cover each day, should you feel the need. Dordogne and Lot are hilly in parts but with no more than a moderate degree of difficulty.

Q 

How fit do I need to be?

The tours are aimed at competent cyclists with a basic level of fitness. If you take regular exercise, you shouldn't have any problems. Our longest day of cycling is a little over 60kms, but this is not the norm. Should you intend to take one of our tours but have not been exercising regularly, we would recommend that you consult your doctor before considering an activity-based vacation.

Q 

What happens if I have a problem?

Although your tour is self-guided, you are not alone. If there is an emergency, you call us. Remember, we are based in the locality and can always get to you should you be in need of help. But please also remember that there is no "sag wagon" and that it is down to you to get from hotel to hotel (regardless of the weather)!! Please note that all clients must have suitable travel insurance which includes cover for repatriation.

Q 

What is included in the tour price?

  • All accommodation - your choice of chambres d'hôtes, family-run hotels or deluxe hotels (at some locations)
  • All breakfasts and at least two evening meals (the number of evening meals is dependent upon your choice of tour)
  • Use of a 21-speed Trek (or equivalent) hybrid bicycle set up to your personal specification (height and inseam)
  • Bicycle equipment including helmet, a set of panniers, map case, a puncture repair kit with spare tube, mini pump & lock
  • Detailed route descriptions
  • All luggage transfers
  • Telephone support and personal help if required - we're just a call away
Q 

What should I bring?

Prior to your tour, you will receive an information pack. Included in this pack is a comprehensive list of what you will - or won't - need to bring.

Q 

May I bring my own bike?

Of course you may. But remember the cost of your tour includes the use of a high-quality bicycle. Also, please bear in mind that - as has happened to some of our tour clients - you can arrive in France ready for your tour, but your bike might still be in transit!

Q 

How do I get to the start of a tour?

The majority of our tours start and finish in Gourdon. Whether you plan to travel by road, rail or air, we will endeavour to assist you with your travel plans and recommend the most convenient routes. (Gourdon is on the main Paris-Toulouse train route and the journey can be made without having to change trains.)

Q 

How do PayPal Email Payments work?

If you request this option, we will send you an email containing a special link which "knows" the exact amount which you are due to pay us. Clicking on that link will take you to PayPal's secure website where you will be able to make your payment quickly, easily and securely using any major credit or debit card.

Q 

Why should I choose Cycle-the-Dordogne?

Unlike other international tour companies, our business is locally based. We specialise in the Périgord Noir region where we ourselves live - an area of outstanding natural beauty which we know intimately; an area about which we can share accurate local knowledge with all our customers; an area where we can find you easily if you need help in an emergency. We believe that our tours offer choice, value for money, flexibility and freedom. We want you to have a holiday that will leave you wanting to come back for more. We want you to tell your family and friends what an unbelievable experience you've had - from your initial enquiry to waving us goodbye at the end. We want you to live that dream...

How to Book

  1. Please select your preferred tour from the "Tours" page.
  2. Please then contact us to check availability and to make a provisional booking. You can contact us using the Booking Request form below or by email at: info@cycle-the-dordogne.com
  3. To make your booking, we ask for a non-returnable 10% deposit and a signed Booking Form (click here to download a PDF version of the Booking Form, or ask us to send you one).
  4. The balance must be paid not less than eight weeks before the start date of your holiday.
  5. Payments may be made by cheque (£), Banker’s Draft (£), PayPal or credit/debit card. To pay by PayPal or by credit/debit card, please contact us.

Booking Request

Terms & Conditions

  • RAISON SOCIALE
    Cycle-the-Dordogne is the trading name of SARL Randonnée-en-Dordogne.

  • AVAILABILITY
    For details of availability, please go to our contact page and contact us using one of the methods indicated.
    Should you be interested in one of our "non-standard" tours i.e. Dordogne/Lot Combo, Hub & Spoke Cycling, Multi-Activity or a customized tour, a price will be calculated based on the length of the tour and the activities involved. This price will be given to you by telephone or sent to you by e-mail.

  • TOUR SIGN-UP
    To make a booking with Cycle-the-Dordogne, a Reservation Form must be completed and forwarded to us, along with a non-refundable deposit of 10% of the total price.
    Upon receipt of your deposit we will confirm your booking and tour details.
    Further information regarding your tour will be forwarded to you prior to your tour start date.

  • PAYMENT DETAILS
    A non-refundable 10% deposit must be paid at the time of booking. If the booking cannot be made for whatever reason, the deposit will be returned in full. The balance is due 8 weeks prior to the commencement of your vacation.
    Bookings made within 8 weeks of your chosen start date will require full payment to be made at the time of booking.
    Payment can be made via PayPal, cheque (€/£), Banker’s Draft (€/£) or bank transfer.

  • PRICING
    The prices quoted are per person assuming double occupancy of a room. Consequently, single occupancy supplements may be payable.
    Prices may also vary should your tour be shorter or longer than the standard number of days.

  • CANCELLATION
    Should you wish to cancel a booking once it has been confirmed, you will need to do so in writing to Cycle-the-Dordogne. The cancellation is not deemed effective until received, whereupon confirmation will be advised.
    The following cancellation charges are effective:
    (a) 8 weeks or more before start date: deposit only
    (b) more than 2 weeks but less than 8 weeks before start date: 50% of total cost
    (c) up to 2 weeks before start date: 75% of total cost
    (d) within three days of the start date or once the tour has started: no refund
    In the event that Cycle-the-Dordogne deems it necessary to cancel a tour, a full refund will be issued. However, this will not include any incidental expenses you may have incurred as a result of your booking, such as travel arrangements, travel insurance, visas etc.

  • INSURANCE
    Please be aware that arranging your own personal travel insurance is a condition of booking. We strongly recommend that you take out appropriate insurance, covering you for illness, injury and loss or damage to your belongings. Your insurance should also cover the possibility of you having to cancel your holiday for whatever reason and repatriation to your homeland.

  • RISK/LIABILITY
    Your booking is accepted on the understanding that you - the customer - realise the risk involved in such a holiday. It is your responsibility to ride/walk/canoe with due care at all times.
    Cycle-the-Dordogne does not accept any liability for any loss or injury however caused.
    Cycle-the-Dordogne cannot accept responsibility for the services of any accommodation, restaurant or other supplier used in conjunction with our tours, nor any liability for claims, damages, expenses or other financial loss to persons or property.
    Cycle-the-Dordogne’s responsibility does not start until you reach your start point. If you fail to arrive at the designated start point, we cannot be held responsible for any additional costs incurred by yourself.

  • AMENDMENTS AND CANCELLATION
    Cycle-the-Dordogne Limited will not accept liability or pay compensation where the booking is affected by "Force majeure" or an "Act of God". These events include but are not limited to war or the threat of war, terrorist activities (threatened or actual), civil or industrial action (threatened or actual), adverse weather conditions, or any other such events outside of our control.

  • PASSPORTS
    Each customer is responsible for ensuring that he/she is in possession of a valid passport (and any necessary travel and health documentation that may be required).

  • USE OF HIGHWAYS
    Cycle-the-Dordogne Limited cannot be held responsible for the conditions of the highways and roads used, or for the other users of such routes. Consequently, clients take part in their chosen activity at their own risk and we are therefore not responsible for death, injury or illness of customers on our tours.

  • LAW AND JURISDICTION
    UK law governs each of our tours. Therefore, Cycle-the-Dordogne Limited and its clients each submit to the exclusive jurisdiction of the UK courts in relation to any dispute that may arise from any booking.

How to Find Us

We are based around Gourdon

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contactCliff & Annie Walker
emailinfo@cycle-the-dordogne.com
phone+33 (0)5 53 30 23 20
mobile+33 (0)6 48 20 36 85

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